1. Shipping: SensAble is not responsible for any delay, cost or complication associated with the laws and regulations. Customers are responsible for compliance with all customs, duties, taxes and import/export regulations of the country in which they reside. Compliance with these rules and regulations will help to ensure that your merchandise is delivered to you without delay or complication.
Shipping costs: Reseller (or Customer) is responsible for costs associated for shipments to STI or designated repair site. Reseller (or Customer) is responsible for any expedited shipping costs with a destination either to or from STI.
Taxes, duties and customs – Reseller (or Customer) is responsible for all taxes, duties and customs including necessary documentation required by jurisdictional or government authorities. Shipping Insurance: We strongly recommend the customer purchase shipping insurance at the SensAble suggested value. If the customer elects not to purchase shipping insurance and SensAble at its sole discretion, determines that the device has been damaged beyond reasonable wear, tear and shipping the customer will be responsible for additional charges. 2. Packaging: SensAble is not responsible for goods received that are improperly packaged. Proper boxes and packing materials can be obtained through Customer Support. Fees are associated for customers without active maintenance contracts for shipping materials. 3. Cost of Repairs: As of January 1, 2012 Sensable will be implementing a minimum evaluation fee of $500 USD for ALL return material authorizations (RMAs) on Sensable Phantom Desktop and Premium devices that are not actively under maintenance or within the first year warranty period. This evaluation fee will include up to three hours of labor towards the repair, and is non-refundable. Materials, additional labor (if needed) and shipping costs will be itemized separately on the final quote. Phantom Omnis are not repaired, and must be replaced at list price through support or your local reseller. If you would like information on taking out a new maintenance contract (which will require a re-certification to make sure your hardware is in good working order), please contact your Sensable reseller, Account Representative, or sales@sensable.com. STI repairs will not commence without a purchase order for said repairs or re-activation of a maintenance contract. 4. Warning: Do NOT open the PHANTOM device. Attempting to open or repair the device by anyone other than a certified authorized service center voids the manufacturer warranty and hardware maintenance contract. Changes to this Disclaimer can be made without advance notification. | 
