Customer Support
Note Sensable support is unavailable during company observed holidays.
Sensable Technologies offers different levels of customer support depending on product and maintenance contract:
- FreeForm systems support - For FreeForm Modeling, FreeForm Modeling Plus systems.
PHANTOM Device Driver (PDD)
To download the latest PHANTOM drivers visit PDD Downloads.
PHANTOM Communication Converter (PCC)
The PCC is a custom designed converter that provides FireWire compatibility to Sensable PHANTOM parallel port devices. View qualified parallel port configurations and support information.
Developer Support Center
All OpenHaptics customers with active maintenance contracts may log in to the Sensable Developer Support Center
Forum Discussions
OpenHaptics SDK forum discussions are now located in the Sensable Developer Support Center.
Return Material Authorization
If you would like to return or repair a PHANTOM device, please fill out a Request RMA form.
Comments or Suggestions?
To help us provide the best customer support possible, please contact us at support@Sensable.com, with any thoughts or suggestions on how we may improve our customer support.