SensAble Technologies is devoted to ensuring that our FreeForm system customers are as productive as possible. The following resources are available online:

Tutorials- Find step-by-step instructions from our Product Specialists for creating a variety of models.
Tips and Tricks- Need a quick tip, or a new technique to get you through a tough spot?
System Requirements-�Ensure that your system meets the system requirements to work with the FreeForm system.
Request a License- Request a full license for your software.
Frequently Asked Questions-�Have a question? You might not be alone. Check out our FAQs for answers to our most commonly asked questions.
Contact Customer Support- Don't hesitate to let us help you. If you're stuck, or just have a question, let us know and we will do our best to help you as quickly as we can.

FreeForm Family Support is available Monday through Friday from 9:00 AM to 5:00 PM EST/EDT, excluding U.S. holidays.

All FreeForm system customers with an active maintenance contract are entitled to the following:

E-mail and fax support with 48-hour return response Monday through Friday from 9:00 AM to 5:00 PM EST/EDT, excluding U.S. holidays.
E-mail: support@sensable.com
Fax: +1 (781)-937-8325
Telephone support Monday through Friday from 9:00 AM to 5:00 PM EST/EDT, excluding U.S.holidays.
US only toll free: +1 (888)-736-7225
US and International: +1 (781)-939-7444
Software maintenance and feature enhancement updates when available and supporting documentation (available in digital format only)
Online Customer Support Request Form that enables users to send bug reports directly to the appropriate department at SensAble. Reports are tracked internally and responded to within 48 hours
PHANTOM Desktop and PHANTOM Omni hardware support includes device repairs and maintenance; may include temporary device during repair time. Hardware support includes the cost of non-expedited shipping of the RMA�(Return Material Authorization) back to the customer. Costs not included: shipping costs of the device back to SensAble; expedited shipping costs from SensAble; and all customs, duties, and taxes.

To help us provide the best technical support possible, please write us at support@sensable.com, with any thoughts or suggestions on how we may better improve our service to you.