ClayTools Customer Support
Note SensAble Customer Support is unavailable during company observed holidays.
The following ClayTools resources are available online:
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System Requirements- Ensure that your system meets the system requirements to work with the ClayTools system.
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Contact Customer Support - Don't hesitate to let us help you. If you're stuck, or just have a question, let us know and we will do our best to help you as quickly as we can.
Support is available Monday through Friday from 9:00 AM to 5:00 PM EST/EDT, excluding U.S. holidays.
All ClayTools system customers with an active maintenance contract are entitled to the following:
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E-mail and fax support with 48-hour return response Monday through Friday from 9:00 AM to 5:00 PM EST/EDT, excluding U.S. holidays.
E-mail: support@sensable.com
Fax: +1 (781)-937-8325
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Telephone support Monday through Friday from 9:00 AM to 5:00 PM EST/EDT, excluding U.S.holidays.
US only toll free: +1 (888)-736-7225
US and International: +1 (781)-939-7444
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Software maintenance and feature enhancement updates when available and supporting documentation (available in digital format only)
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Online Customer Support Request Form that enables users to send bug reports directly to the appropriate department at SensAble. Reports are tracked internally and responded to within 48 hours
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PHANTOM® Omni™ hardware support includes device repairs and maintenance; may include temporary device during repair time. Hardware support includes the cost of non-expedited shipping of the RMA (Return Material Authorization)back to the customer. Costs not included: shipping costs of the device back to SensAble; expedited shipping costs from SensAble; and all customs, duties, and taxes.
To help us provide the best technical support possible, please write us at support@sensable.com, with any thoughts or suggestions on how we may better improve our service to you.
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